Returns

Superdry follows a '30 day no questions' asked return policy online. For selected categories & styles, we have no returns or 10 day easy return policy.
Every return should contain the original packaging. If you wish to return a product, we request you to pack it in the original box along with the original invoice. All returns will be processed in 5-7 working days.

Damaged / Defective Product

If you have received a damaged or defective product, you can return it within 7 days of delivery at no extra cost. The 7-Day Return Policy is applicable to all products sold on Superdry.com

While damaged or defective footwear are also covered under the 7-Day Return Policy; you can initiate a return under the 7 Day Return Policy if you are not satisfied with the product or the fit.

Refund

In all events of cancellation, prior to the dispatch of the purchased Products, Superdry shall initiate refunds within 5-7 business days from the date on which it received the request from the User.

The refund will reflect in the User’s bank account within reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which Superdry initiates the refund.

All refunds shall be subject to applicable charges as may be deducted by the User’s bank.

Product Specific Policies:

Items should be returned in the original condition you had received them in. Please understand that we cannot accept returns under the following instances:

- Damages due to misuse of product

- Products with tampered or missing serial or UPC numbers or labels

- Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, original invoice and all other items originally included with the product(s) delivered.

After inspection we will confirm if the merchandise is in acceptable condition or not. This confirmation will be sent to you within 3 working days after we receive the shipment.

Upon confirmation, as per the return policy, we will refund the amount back to you via the same channel with which you made the payment.